FAQs

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General FAQs

CIBIL stands for Credit Information Bureau India Limited. CIBIL’s aim is to fulfil the need of credit-granting institutions for comprehensive credit information by collecting, collating, and disseminating credit information pertaining to both commercial and consumer borrowers to a closed user group of members. Banks, financial institutions, non-banking financial companies, housing finance companies, and credit card companies use CIBIL’s services. Data-sharing is based on the Principle of Reciprocity, which means that only Members who have submitted all their credit data may access Credit Information Reports from CIBIL. The establishment of CIBIL is an effort made by the Government of India and the Reserve Bank of India to improve the functionality and stability of the Indian financial system by containing NPAs while improving credit grantors’ portfolio quality. CIBIL provides a vital service, which allows its members to make informed, objective, and faster credit decisions.
KYC stands for ‘Know your Client’, a term commonly used for the Client Identification Process. SEBI has prescribed certain requirements relating to KYC norms for Financial Institutions and Financial Intermediaries, including Mutual Funds, to ‘know’ their clients. This is in the form of verification of identity and address, financial status, occupation, and other personal information.
A KYC Application Form has been designed for Individual and Non-Individual Investors separately. These forms are available on the Mutual Funds website, AMFI, and Central Depository Services (India) Limited (CDSL). You may also approach your branch/distributor for a form. It is important to read the instructions printed on the KYC Application Form while filling out the form.
Amortisation is paying off debts in regular instalments over a period.
A right over security is created in favour of ABFL. Hence, shares cannot be transferred or sold by the customer or shareholder.
Removal of a pledge from the security to regain the rights over the security is called de-pledge.
A Guarantor is a person who guarantees to pay for someone else’s debt if he or she should default on a loan obligation.
We collect funds from you as part of your monthly mortgage payments and deposit them into an account, which we maintain on your behalf. We use the account to pay your real estate taxes, hazard insurance premiums, and, if applicable, your flood insurance and/or mortgage insurance premiums. This allows us to ensure that your annual expenses for real estate taxes and insurance are paid in full and on time.
This is the list of shares/securities approved by Aditya Birla Finance against which loan can be availed, subject to a predefined haircut or margin. Aditya Birla Finance has approved more than 500 shares with a haircut, ranging from 25%-60%, depending upon the scrip category. This list is subject to change from time to time.
This represents the amount reduced from the Current Market Value of the stock/securities the client intends to pledge as collateral against loans to arrive at loan eligibility.
A margin call is an intimation given by the lender to the borrower to replenish the shortfall in the market value of the collateral stipulated or the loan.
Margin shortfall is the difference between a customer’s loan eligibility and his outstanding loan/dues. This is caused when there is a reduction in the value of a customer’s collateral/securities. The minimum margin is defined in ABFL’s Approved List of Securities for each company. Margin shortfall occurs when the margin falls due to a drop in the market price of the shares. As an illustration, assume the margin amount for a particular company is 25%. Suppose the value of shares given is Rs. 100, the loan provided is Rs. 75, and the margin is Rs. 25. If the value of shares falls to Rs. 95, the margin amount is now Rs. 20. The shortfall of Rs. 5 must be recouped by the borrower in cash or other collateral.
Top-up refers to the pledging of additional approved shares/securities or making part repayment.

Customer Service

You can reach us through:

Helpline: 1-800-270-7000 — 9 am to 7 pm, Monday to Sunday (closed on national holidays)

Service Branches: 9.30 am to 6 pm, Monday to Friday and alternative Saturdays (2nd, 4th and 5th Saturdays are working. Branch closed on Sundays and national holidays)

Mumbai Delhi

Aditya Birla Finance Ltd,

1st Floor,

Prius – GYS Infinity,

Near Garware Club House,

Paranjpe B Scheme,

Subhash Road, Vile Parle East, Mumbai – 400057

Website: www.adityabirlafinance.com

Aditya Birla Finance Limited

Plot No. 17, First Floor, Vijaya Building,

Barakhamba Road,

New Delhi – 110 001

Website: www.adityabirlafinance.com



We always strive to offer you a hassle-free experience. To help you control your loan account, we are introducing a unique and completely secure service platform called ABFL Connect. You can access your loan account by using your login credentials click here.

Features of ABFL Connect are:

  • View your loan account whenever, wherever
  • View and save your amortisation schedule for any future reference
  • Make an online request for disbursement
  • Change your ECS mandate
  • Ask for a top-up loan
  • Apply for a new loan

ABFL offers:

  • Customised solutions; hassle-free financing
  • Complete transparency in charges and processes
  • Quick approvals and minimum processing and disbursement time
  • Easy online application process and instant eligibility
  • Doorstep services with simplified documentation through service RM’s
  • Choose between simple EMIs or structured repayments
  • Attractive balance transfer option available to transfer your existing loan to us without any hassles

Disclaimer: The above questions and answers are provided for general information only and may not be completely accurate in every circumstance, do not purport to be legal/ commercial advice, and are not intended to be binding on Aditya Birla Finance Limited (ABFL). ABFL shall have the right to change them from time to time. Each case would be reviewed independently, and the FAQs will have no binding effect on ABFL.

Supply Chain Financing

Proprietorship, Partnership, Public, and Private Limited Companies.
A loan is generally disbursed within 7-10 working days after the submission of complete and correct documents.
ABFL provides both short term and long term loans based on the business requirement of the client. This may range from 3 months to 12 years.
The processing fee will vary from one customer to another by up to 2%. 
You can repay through RTGS, NACH, or through a cheque favouring Aditya Birla Finance Limited.
No, you cannot directly deposit/withdraw cash from the loan account. All transactions can be carried out only through cheques/ECS/NEFT/RTGS. 
ABFL can help the customer avail overdraft facility through its partner banks.
Yes, the loan can be prepaid. However, prepayment charges may be applicable.
Interest paid on a loan is a tax-deductible expense. 
Loans can be used only for the purpose mentioned in the offer document. 
You can pay the processing fee through cheques/NEFT/RTGS facility.

Disclaimer: The following questions and answers are provided for general information only and may not be completely accurate in every circumstance, do not purport to be legal/ commercial advice, and are not intended to be binding on ABFL. ABFL shall have the right to change them from time to time. Each case would be reviewed independently, and the FAQs will have no binding effect on ABFL.  

Customised and structured financing to help your business grow with Corporate Finance.

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