FAQs

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General FAQs

You can reach us through:

Helpline: 1-800-270-7000 — 9 am to 7 pm, Monday to Sunday

Service Branches: 9.30 am to 6 pm, Monday to Friday and alternative Saturdays (2nd, 4th and 5th Saturdays are working. Branch closed on Sundays)

We always strive to offer you a hassle-free experience. To help you control your loan account, we are introducing a unique and completely secure service platform called ABFL Connect. You can access your loan account by using your login credentials click here.

Features of ABFL Connect are:

View your loan account whenever, wherever
View and save your amortisation schedule for any future reference
Make an online request for disbursement
Change your ECS mandate
Ask for a top-up loan
Apply for a new loan

ABFL offers:

Customised solutions; hassle-free financing
Complete transparency in charges and processes
Quick approvals and minimum processing and disbursement time
Easy online application process and instant eligibility
Doorstep services with simplified documentation through service RM’s
Choose between simple EMIs or structured repayments
Attractive balance transfer option available to transfer your existing loan to us without any hassles

Any unbanked/unused cheques, i.e., Post-dated Cheques/Undated Cheques/Security Post-dated cheques in the custody of ABFL or ABHFL will be cancelled and shredded/destroyed, without any intimation to the customer, after the closure of the loan account.

Click here to see all the VKYC FAQs

Disclaimer: The above questions and answers are provided for general information only and may not be completely accurate in every circumstance, do not purport to be legal/ commercial advice, and are not intended to be binding on Aditya Birla Finance Limited (ABFL). ABFL shall have the right to change them from time to time. Each case would be reviewed independently, and the FAQs will have no binding effect on ABFL.

Product FAQs

Proprietorship, Partnership, Public, and Private Limited Companies.

A loan is generally disbursed within 7-10 working days after the submission of complete and correct documents.

ABFL provides both short term and long term loans based on the business requirement of the client. This may range from 3 months to 12 years.

The processing fee will vary from one customer to another by up to 3% + GST | Foreclosure charges: 4% on POS +GST.

You can repay through RTGS, NACH, or through a cheque favoring Aditya Birla Finance Limited.

No, you cannot directly deposit/withdraw cash from the loan account. All transactions can be carried out only through cheques/ECS/NEFT/RTGS.

ABFL can help the customer avail overdraft facility through its partner banks.

Yes, the loan can be prepaid. However, prepayment charges may be applicable.

Interest paid on a loan is a tax-deductible expense.

Loans can be used only for the purpose mentioned in the offer document.

You can pay the processing fee through cheques/NEFT/RTGS facility.

Disclaimer: The following questions and answers are provided for general information only and may not be completely accurate in every circumstance, do not purport to be legal/ commercial advice, and are not intended to be binding on ABFL. ABFL shall have the right to change them from time to time. Each case would be reviewed independently, and the FAQs will have no binding effect on ABFL.