FAQs

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General FAQs

You can reach us through:

Helpline: 1-800-270-7000 — 9 am to 7 pm, Monday to Sunday (closed on national holidays)

Service Branches: 9.30 am to 6 pm, Monday to Friday and alternative Saturdays (2nd, 4th and 5th Saturdays are working. Branch closed on Sundays and national holidays)

We always strive to offer you a hassle-free experience. To help you control your loan account, we are introducing a unique and completely secure service platform called ABFL Connect. You can access your loan account by using your login credentials click here.

Features of ABFL Connect are:
• View your loan account whenever, wherever
• View and save your amortisation schedule for any future reference
• Make an online request for disbursement
• Change your ECS mandate
• Ask for a top-up loan
• Apply for a new loan

ABFL offers:

• Customised solutions; hassle-free financing

• Complete transparency in charges and processes

• Quick approvals and minimum processing and disbursement time

• Easy online application process and instant eligibility

• Doorstep services with simplified documentation through service RM’s

• Choose between simple EMIs or structured repayments

• Attractive balance transfer option available to transfer your existing loan to us without any hassles

Any unbanked/unused cheques, i.e., Post-dated Cheques/Undated Cheques/Security Post-dated cheques in the custody of ABFL or ABHFL will be cancelled and shredded/destroyed, without any intimation to the customer, after the closure of the loan account.

Disclaimer: The above questions and answers are provided for general information only and may not be completely accurate in every circumstance, do not purport to be legal/ commercial advice, and are not intended to be binding on Aditya Birla Finance Limited (ABFL). ABFL shall have the right to change them from time to time. Each case would be reviewed independently, and the FAQs will have no binding effect on ABFL.

Product FAQs

Loan against property (LAP) is extended on a pre-owned property (residential or commercial property) for a legitimate end-use that is disclosed upfront.
Self-occupied residential or commercial properties (offices, warehouses, and shops) can be considered as collateral.
The main benefit of LAP is access to liquidity against the mortgage of your existing residential or commercial properties. LAP is an easy tool to leverage your existing assets without compromising on the superior returns they offer.
The purpose of LAP is to take care of all your investments and personal needs and help you meet your contingencies. LAP is an economical and affordable way to bridge any financial need, whether it is business expansion or personal requirements such as education, the marriage of children, family function, medical expenses, and renovation of your home. You can avail LAP for any personal or business purposes, provided the end use is not for any speculative or prohibitive reasons.
Loans can be availed with tenure up to a maximum of 20 years. Repayment will not ordinarily be extended beyond the age of retirement (if you are employed) or on your reaching 60 years of the age, whichever is earlier. However, our endeavour will be to determine the repayment period to suit your convenience.
Yes, the loan can be prepaid. Please note that prepayment charges may be applicable. To know more about the charges, contact your Relationship Manager/Customer Service Desk or you can visit our website www.adityabirlafinance.com
Please contact Customer Service Desk or your Relationship Manager for the current rates applicable or you can visit our website www.adityabirlafinance.com

Disclaimer: The following questions and answers are provided for general information only and may not be completely accurate in every circumstance, do not purport to be legal/ commercial advice, and are not intended to be binding on ABFL. ABFL shall have the right to change them from time to time. Each case would be reviewed independently, and the FAQs will have no binding effect on ABFL.  

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